Holiday Gift Boxes - Helpful Info
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Helpful Holiday Info ...
To those who are visiting us for the first time - 'Welcome'! And to our returning clients - 'Welcome back'! We're delighted you're here!
Does the Canada Post strike have you worried? Don't be!
We have a host of delivery options up our sleeve and we're shipping gifts throughout Canada. However, this may cause some carriers to be extra busy. Don't delay ... order soon!
Order at any time. Once submitted, your order will be automatically placed in the queue.
Here are some answers to FAQ during the holidays:
- December deliveries will be scheduled by the week - Dec. 2-6, Dec. 9-14, Dec. 16-23. If there is urgency for a particular day - we will help where/when we can.
- Victoria Delivery Rates: $10; $14.95 (Sampler/Mini/Gift Bag)
- BC Shipping Rates: $10; $14.95 (Sampler/Mini); $17.95 (with alcohol)
- Canada (excluding BC) $14.95 - $17.95
- Remote area's may incur a Canada Post fuel surcharge. We will contact you if this applies to your order.
- Corporate Clients: For multiple gifts, we began accepting holiday orders in September and recommend ordering early as choices and delivery bookings are limited. Contact us directly.
- Individual Custom Orders - Available up to Nov. 29th (excluding corporate gifting).
- Standard Non-Holiday Fare - On an 'as available' basis - limited supply.
- Substitution requests for items we have in stock are ok. Please place your order through our website and make your substitution requests in the 'NOTE' section at checkout. This slides your order immediately into the queue without delay. We review each order personally and will contact you if we have questions or if additional fees apply.
- Small Batch Producers experience inventory/labour shortages due to holiday volumes. This may affect our menu's and some substitutions may occur.
- Contact: For the fastest response, send us your questions via email or text. We do not have a designated telephone receptionist, thus phone access is limited due to high volumes and it may take 24-72 hours or more to return calls.
- Sales/Info: 250-889-3387 - [email protected]
- Dispatch/Delivery - 250-857-1400) - [email protected]
- Check your Spam/Junk Folder: Tracking info, delivery confirmation emails and/or receipts sometimes land in your junk folder. Please check your folder before reaching out to us.
- A 'Seasons Greetings' holiday card is included with each gift (while they last). At checkout, you'll be asked for your personalized message. If sold out, we will print your message on a classic white card.
- Shop Closure: We will be closed from Dec. 24th to January 12th. If there is an issue regarding a delivery during the holidays please contact us at: [email protected] or text 250-857-1400
Thank you so much for considering Vancouver Island Gift Basket Co. Enjoy!
Ho Ho Ho!
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